F.A.Q. & Support
What happens if I am not satisfied with the therapy?
If you are not satisfied with MindCotine we will make a FULL refund. You just need to:
1. Write an email to firstname.lastname@example.org with the subject REFUND,
2. Answer a brief questionnaire and
3. Ship your kit back by mail.
Who can use MindCotine?
Anyone who looks for a smoke-free life can find a home in the MindCotine family. Whether you are a smoker who wants to quit for the first time, someone that went down this road a few times or someone who aspires to stay quit.
How does the Virtual Reality work?
While using your virtual reality headset, you are going to be exposed to smoking-related cues in a variety of familiar situations, triggering in your craving to smoke, emotions, and thoughts related to smoking, and at the same time, a mindfulness narrative will guide you to understand, recognize, and accept those moments. The impact of having these immersive experiences is directly related to your capability of choosing how to react each time you crave a cigarette.
How do I know if my phone is VR compatible?
While most modern smartphones are compatible with VR, not all are. In order to move around within the VR experience your phone needs to have an internal gyroscope, which older and low-cost phones do not have. For Apple users, iPhone 4 (2010) or newer, your phone has a gyroscope and is compatible. For Android users, any phone running version 4.1+ with gyroscope sensor will be compatible with VR.
What are the shipping rates and delivery times?
We deliver for FREE within the United States and your kit should arrive between 3-5 business days after your purchase. We will keep you posted by email about your delivery status.
How effective is this solution?
Our research team conducted clinical trials in 2018 and the results showed MindCotine’s efficacy to be 33%, i.e, one every three participants successfully quit smoking after going through the program.
What do I need to start?
MindCotine is very easy to use. You only need a smartphone and your kit. With the Kit in your hands, download the app from the Play Store or App Store, answer a short questionnaire to help the app customize your experience. Follow the instructions to set-up your headset, and start training yourself to become ready to quit.
I've quit loads of times but always go back. Why is this more effective?
Making a big step, such as quitting to smoke, with just one tool to do it may not be enough. MindCotine is a combination of several evidence-based psychological techniques merged with the latest technology and always supported by a professional coach to guide you throughout the process. You have it all in just one Kit. And it even has clinical trials backing up that it works.